Privacy Policy

Information we collect

• Contact details you give us: name, email, phone number, and property address.
• Inspection details: property information, scheduling preferences, and information needed to prepare your inspection report.
• Payment information, processed by our payment provider. We do not store full card numbers.
• Website usage data collected through cookies and analytics tools, such as pages visited and device type.

How we use your information

• To schedule, perform, and deliver your inspection and report.
• To communicate with you by phone, email, or text message about your inspection.
• To send invoices and process payments.
• To answer questions and provide customer support.
• To improve our website and services.
• To meet legal and licensing obligations.

How we share information

We share information only as needed to provide your inspection: with your real estate agent or other parties you authorize to receive your report, with service providers that help us run our business (scheduling, reporting, payment, and messaging providers), and when required by law. We do not sell your personal information.

Text messaging (SMS)

If you opt in to receive text messages from Arrowhead Home Inspections, LLC, we use your mobile number to send the messages you agreed to. Service messages cover your inspection: scheduling, appointment confirmations and reminders, report notifications, and replies to your questions. If you separately opt in to marketing messages, we may also send occasional promotional offers and service announcements, up to 4 per month. Marketing consent is optional and is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with or sold to any third parties. This excludes service providers, such as our text messaging provider, that deliver messages on our behalf.

Cookies and analytics

Our website uses cookies and tools such as Google Analytics to understand how visitors use the site. You can turn off cookies in your browser settings.

Data security and retention

We use reasonable safeguards to protect your information. We keep inspection records as long as needed for business, legal, and licensing purposes.

Your choices

You may ask us to update or delete your contact information, or stop texts at any time by replying STOP. Contact us using the details below.

Changes to this policy

We may update this policy. The effective date above shows when it last changed.

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